FAQs

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All of our merchandise is 100% AUTHENTIC, purchased from authorized Nike, Adidas, Asics Socouny and other retailers. We pride ourselves on staying true to our customers and want you to feel comfortable when making a purchase from us. We stand behind all the merchandise we sell.

Not at the moment. However, please keep in mind that Xclusive Arrivals is also a space where in-store customers are encouraged to try on sneakers before committing to purchase. A pair may have been tried on, but it’s always in a controlled environment.

Yes, we are open minded to suggest trades, bearing condition of sneaker (DS, brand new, 100% authentic) we will rate your sneaker accordingly and match a trade or offer. Under no circumstance is Xclusive Arrivals obligated to accept a trade.

Prices based on a variety of factors, including rarity, condition, size availability and market value because storage space is at a premium at Xclusive Arrivals, we encourage costumers to stay on top of Xclusive Arrivals for the best deals out.

Our entire inventory, is listed on our website. If you can’t find it here, we don’t have it. Yet. The only exceptions are conditional sneakers that are only available for in-store customers.

We only sell brand new and unworn sneakers in mint or excellent condition, but all shoes eventually show signs of age. This includes, but is not limited to, yellowing, bleeding, cracking and creasing, cloudy airbags, fading, and more. If a sneaker shows significant signs of any of those conditions, we list them as accordingly and make them available in-store only. Since all sales are final, we prefer customers have an opportunity to review and inspect all conditional sneakers in hand before committing to purchase.